Online Returns Policy
If for any reason you are not satisfied with the product you receive from Tree of Life, you can return it within 30 days of purchase and we will refund your purchase cost. Product must be in original condition, unworn, unused, and with original tags attached. Refunds are issued in the same tender as the original purchase. You may return items by posting them back to us or by returning them to any Tree of Life store. Please include your sales receipt with your return. If you would like a replacement or exchange you will need to place a new order online.
Tree of Life Returns Address
Tree of Life Returns
PO Box 247
Camperdown NSW 2050
Items may be returned, within 30 days of purchase, to any Tree of Life store for an exchange or refund. You will need to bring your online order receipt as proof of purchase. Please note that Paypal purchases can only be refunded during standard business hours: 9am - 5pm Monday to Friday.
Unsuitable items may be returned within 60 days of purchase. Please refer to our returns policy above for additional conditions and instructions.
Returns via Post
Please note that any parcels sent to Tree of Life Returns are the responsibility of the customer until they are received by us. We recommend using a postal tracking service.
Body Jewellery, Earrings and Swimwear Return Policy
We do not except returns of body jewellery, earrings or swimwear unless faulty, due to hygiene reasons.
Faulty or Incorrect Items
Please contact us via email if you receive an item that is faulty or incorrect so that we can assist you.
Can I Cancel/Change My Order?
An order can only be cancelled/changed up to the point it is dispatched. Please contact us ASAP by phone (during business hours) or email (after hours) if wishing to change your order. You will receive an email advising you when your order has been dispatched.
Returns are usually processed within 1 day of being received, but may take up to 3 business days during Christmas period. Transaction period of all refunded amounts depending on the customer's payment provider which may take up to 3-5 business days. Refunds for PayPal purchases can only be processed during business hours: Monday to Friday between 9am and 5pm. Tree of Life is not responsible to follow up bank transaction requests on customer's behalf.
Webshop Contact Information
Phone: +61 2 9565 4530