Shipping + Returns + Payment Issues


DOMESTIC SHIPPING
Orders are usually dispatched from our warehouse in Camperdown, NSW within 1-2 days, however orders may take up to 4 days to dispatch during busy periods. Once dispatched Australia Post deliver orders within 2-7 days

 
FREE orders over $50
$3 orders under $50
$8 orders under $20
Express is an extra $5 and FREE over $150

Please provide an address where you will be able to sign for deliveries. Alternatively, a card will be left for pick up at the Post Office. *We can deliver to all business, residential and PO Boxes


*If you request to have your package left  (without signature) please be aware that this is at your own risk. We do not replace missing parcels if there has been a signature opt-out and will provide the tracking number for you to follow up with Australia Post





INTERNATIONAL SHIPPING
We ship clothing, jewellery & accessories overseas (not homewares). We offer tracked shipping to NZ, USA, Canada, South Africa and UK. We also ship untracked to most European, Asian and South American countries. Please contact us to confirm shipping is available if unsure. Once shipped delivery usually takes 2-4 weeks but may take up to 6 weeks. CUSTOMS/IMPORT TAXES or any additional charges are the sole responsibility of customers.

Shipping cost: $15 and free for orders over $200. 

PAYMENT FAILURE

Should your payment method fail we will notify you by email and then re-attempt payment within 5-10 days, then close the order if unsuccessful.


ONLINE RETURNS

If for any reason you are not satisfied with the product you have purchased from Tree of Life, you can return it within 30 days of purchase and we will refund your purchase cost. Refunds are issued in the same tender as the original purchase. You may return items by posting them back to us or to any Tree of Life store. Please include your sales receipt with any return. If you would like a replacement or exchange please place a new order online. 


INTERNATIONAL RETURNS 

Unsuitable items may be returned within 60 days of purchase. Please refer to our returns policy for conditions and instructions. 


RETURNS VIA POST

Please note that any parcels sent to Tree of Life Returns are the responsibility of the customer until they are received by us. We recommend using a postal tracking service. 


BODY JEWELLERY & EARRINGS RETURN POLICY

We do not except returns of body jewellery or earrings unless faulty, due to hygiene reasons.


FAULTY OR INCORRECT ITEMS

Please contact us via email if you receive an item that is faulty or incorrect so that we can assist you.


CAN I CANCEL/CHANGE MY ORDER?

An order can only be cancelled/changed up to the point it is dispatched. Please contact us ASAP by phone (during business hours) or email (after hours) if wishing to change your order. You will receive an email advising you when your order has been dispatched. 


WEB SHOP CONTACT INFORMATION

EMAIL:  customer@treeoflife.com.au  

PHONE: (02) 9565 4530

RETURNS ADDRESS:

Tree of Life Returns
Po Box 247
Camperdown NSW 2050

Please quote your Sales Order number on all correspondence :)